Policies

Shipping Policy

We offer shipping to more than 200 countries around the world using our courier service provider : City-Link Express. Our shipping rates are as follows per first KG : 

Destination

Rates (MYR)

Courier Company

Malaysia

10

City-Link

Singapore

45

City-Link

Brunei

Hong Kong

Indonesia

Philippines

Thailand

200

City-Link

China

Japan

Macau

Taiwan

300

City-Link

Bangladesh

Cambodia

India

Nepal

Pakistan

South Korea

Sri Lanka

Vietnam

350

City-Link

Australia

New Zealand

Canada

USA

Belgium

France

Germany

Laos

Luxemborg

Malta

Myanmar

Norway

Spain

Switzerland

United Kingdom

Bahrain

Kuwait

Qatar

United Arab Emirates

400

City-Link

Austria

Cyprus

Denmark

Egypt

Finland

Gibraltar

Greece

Iceland

Ireland Republic

Jordan

Lebanon

Netherlands

Oman

Portugal

Saudi Arabia

Sweden

Syria

Turkey

Yemen

450

City-Link

Albania

Bosnia

Bulgaria

Croatia

Czech Republic

Estonia

Hungary

Kazakhstan

Macedonia

Poland

Romania

Russian Federation

Slovakia

Slovenia

Ukraine

Uzbekistan

500

City-Link

Algeria

Angola

Agentina

Azerbaijan

Barbados

Bolivia

Botswana

Brazil

Cameroon

Cayman Islands

Chile

Colombia

Costa Rica

Djibouti

Dominican Republic

El Salvador

Ethiopia

Fiji

Gambia

Ghana

Guam

Honduras

Jamaica

Kenya

Lesotho

Libia

Madagascar

Malawi

Maldives

Mali

Martinique

Mauritania

Mauritius

Mexico

Moldova

Morocco

Mozambique

Namibia

Nicaragua

Nigeria

Panama

Papua New Guinea

Paraguay

Peru

Senegal

Siera Leone

Solomon Islands

South Africa

Swaziland

Togo

Trinidad & Tobago

Turks & Caicos Island

Uganda

Uruguay

Vanuatu

Venezuala

Virgin Island British

Zambia

Zimbabwe

600

City-Link

 


Ready Stock 

For products on our web store that have a ready stock, we will be shipping the item(s) out within 5 days. Made to order products will require a production period of 14 days and 21 days for footwear. Shipping payment options will be made known at checkout. 

Packaging

Effective October 2022, all items purchased through the online store will be packaged in our BEHATI Blue Box or BEHATI Garment Bag. Items will packaged according to the capacity of a single box. Should the capacity have reached its limit for a single box, the remaining pieces will be packaged in a separate box. 

Lost Items

Once an order is fulfilled from our end, the customer will receive a shipping tracking code via email or personal text. Beyond this point, the responsibility is held by the courier service. Kindly note that BEHATI will not be held responsible for the loss or damage of delivery. Shipping insurance is available at an additional cost if required. Kindly contact us at salam@behati.co for further inquiries regarding the shipping insurance. 


Pre Order

For products that are labelled as pre-order, processing period will be stated on their respective listings. As soon as the pre-order item is ready, we will be shipping them out. We work with third party shipment companies. To know more about the companies we are working with and to find out their shipping policies, feel free to contact us at +6019-8234284 or email to salam@behati.co


Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition as when you received the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed into store credit to be used on your next purchase with us. Store credits will be given according to the price of the refunded item. There are no cash refunds.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items (price cuts, discount codes) cannot be refunded. 


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item of another colour or size, send us an email at salam@behati.co

After approval, you may send your item to: NO 321, JALAN SS2/2, 47300 PETALING JAYA, SELANGOR, MALAYSIA. 


Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


Shipping 

To return your product, you should mail your product to: NO 321, JALAN SS2/2, 47300 PETALING JAYA, SELANGOR, MALAYSIA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional Shipping Charges

Under the circumstances that the following charges are implemented upon delivery, kindly note that the costs will have to be bared between the courier and the recipient.

  • Parcel handling-related charges
  • Tax & duty-related charges


Privacy Policy


Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 


Behavioral advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 


Do not track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 


Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 


Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at salam@behati.co or call us at +6019-8234284